DC MECHANIC

NONREFUNDABLE Deposit Policy: This policy outlines the terms regarding deposits required to secure service appointments. All deposits paid are nonrefundable. This means that once a deposit is made, it cannot be returned under any circumstances, including cancellations or rescheduling by the customer. Day of cancellations can also be charged 25% of your total appointment service. If you need to reschedule. We understand life gets busy, and things happen. We would be happy to get you rescheduled. If you give less than 48 hours notice for rescheduling you will need to place a new deposit, and have a new appointment set into place. If DC mechanic needs to cancel your deposit can be refunded, OR your appointment can be rescheduled. If you chose to reschedule your deposit still remains non refundable, or discounted. The deposit will be applied toward the service fee, not labor. You will still be charged your mobile/service fee upon any cancellation of your appointment. (The deposit is your total service fee, base service fee is $50, if further than 50miles an additional $1 per mile will be added to this cost.) This deposit is required at the time of booking to confirm and hold your appointment/ service with DC MECHANIC. Without the deposit, the appointment will not be held. A PAID deposit is the only way to hold your appointment. If unpaid, your appointment is not confirmed. Your appointment will automatically be cancelled if deposit is not paid. Any exceptions to this policy must be approved in writing by DC MECHANIC management. ALL payments for services are due time of service. Mechanic's Lien Policy: This policy establishes the terms under which a mechanic's lien may be placed on a vehicle for unpaid services and repairs. This policy applies to all vehicles serviced or repaired by DC MECHANIC. Full payment for all services and repairs is due AT THE TIME OF SERVICE unless prior written arrangements have been made. If you are receiving a multiple day services for Large-XL jobs you must make payments of services for labor and parts purchased each day at end of day to your mechanic. If payment is not received in full within 24 hours after the completion of work, DC MECHANIC reserves the right to place a mechanic's lien on the vehicle as authorized under applicable state law. The vehicle will not be released until all outstanding charges, including any applicable storage fees and lien enforcement costs, are paid in full. You will be notified in writing of any intent to place a mechanic's lien and any subsequent actions taken. This policy is governed by the laws of the state of Wisconsin. Agreeing to this deposit and DC MECHANIC policy you agree as well; our warranty is based on the confidence we have in our work and our ability to properly diagnose and repair your vehicle. If another mechanic or shop performs work on the vehicle, we can no longer guarantee the quality and reliability of the original repair. Please be advised that this warranty is null and VOID if any repairs or modifications are performed on the warranted system by a mechanic or repair facility other than DC Mechanic. Your parts warranty would be based off the supplier where the parts were purchased. Thank you for your understanding. We reserve the right for our technicians to use cameras and recording devices, including dash cams, body cams, and other video/audio equipment, for the purpose of ensuring our personal safety and protection. These may be used to record activities related to the performance of duties and operation of vehicles. Recording is conducted to document events, provide evidence in case of incidents, and promote a secure & safe environment. All recordings will be made in compliance with applicable laws and regulations. The use of such devices is intended solely for safety and security purposes, and recordings will be handled responsibly and confidentially. This policy affirms our right to record as a measure to protect ourselves and our property at all times. By using dash cams and body cams, we aim to protect our team, reduce risks, and ensure clear documentation of events for safety. All recordings are the property of DCMechanic, and may be reviewed to investigate safety concerns, incidents, or disputes. Devices must not be tampered with, disabled, or removed without authorization. Devices must not be tampered with, disabled, or removed without authorization. We are now accepting AFTERPAY, KLARNA & AFFIRM to make payment arrangements easier for our clients. ** these payment methods are A PAY-BEFORE-SERVICES METHOD. YOU MUST QUALIFY FOR AFTERPAY, KLARNA, OR AFFIRM IN ORDER TO USE THESE SERVICES. Our company DCMechanic does not determine your eligibility. The services themselves do. STEPS TO USE: you will receive a payment link prior to your appointment as the tech arrives. You will click the pay with Afterpay, Klarna or affirm option when paying the invoice. & this MUST be fully fulfilled before your appointment begins. You will be notified of your spending power or denial when you try this option. THIS IS A NONREFUNDABLE METHOD. & prices will be slightly higher due to the fees involved to use payment methods. Please also note if you are declined these payment methods and this was your planned payment option. You are still responsible for the $50 service fee you were charged as a deposit as your tech still arrived at the appointment.